/* 客户CRM页面样式 */

/* 数据价值卡片 */
.value-card {
    text-align: center;
    background: #fff;
    border-radius: 12px;
    padding: 24px;
    box-shadow: 0 2px 8px rgba(11, 158, 217, 0.08);
    transition: all 0.3s ease;
    align-items: center !important;
}

.value-card:hover {
    box-shadow: 0 8px 30px rgba(11, 158, 217, 0.15);
    transform: translateY(-4px);
}

.value-number {
    font-size: 48px;
    font-weight: 700;
    color: #0B9ED9;
    line-height: 1;
    text-align: center;
}

.value-label {
    font-size: 16px;
    font-weight: 600;
    color: #052633;
    margin-top: 8px;
    text-align: center;
}

.value-desc {
    font-size: 14px;
    color: #475569;
    margin-top: 12px;
    line-height: 1.5;
    text-align: left;
    width: 100%;
}

/* 标题样式修复 - 确保所有楼层的标题都没有下划线 */
.floor-wrap-box .floor-box .card-item .card-list .tit {
    font-size: 24px;
    font-weight: 600;
    color: #052633;
    margin-bottom: 8px;
    text-decoration: none;
    border-bottom: none;
}

.floor-wrap-box .floor-box .card-item .card-list .tit2 {
    color: #475569;
    font-size: 16px;
    line-height: 1.6;
    margin-bottom: 32px;
    text-decoration: none;
    border-bottom: none;
}

/* Floor-4 特定样式增强 */
.floor-wrap-box .floor-box .floor-4 .card-item .card-list .tit {
    font-size: 24px;
    font-weight: 600;
    color: #052633;
    margin-bottom: 8px;
    text-decoration: none;
    border-bottom: none;
}

.floor-wrap-box .floor-box .floor-4 .card-item .card-list .tit2 {
    color: #475569;
    font-size: 16px;
    line-height: 1.6;
    margin-bottom: 32px;
    text-decoration: none;
    border-bottom: none;
}

/* 数据价值卡片增强 */
.value-card.crm-value-card {
    position: relative;
    overflow: hidden;
}

.value-card.crm-value-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: linear-gradient(90deg, #0B9ED9 0%, #00C853 100%);
}

/* RFM分群图示 */
.rfm-visual-box {
    display: flex;
    justify-content: center;
    gap: 24px;
    margin-top: 32px;
}

.rfm-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 16px;
    background: #f8fcfe;
    border-radius: 12px;
    transition: all 0.3s ease;
}

.rfm-item:hover {
    background: #E6FCFF;
    transform: translateY(-4px);
}

.rfm-item .icon {
    width: 48px;
    height: 48px;
    margin-bottom: 8px;
}

.rfm-item .label {
    font-size: 14px;
    color: #052633;
    font-weight: 600;
}

.rfm-item .desc {
    font-size: 12px;
    color: #475569;
    margin-top: 4px;
}

/* 生命周期阶段展示 */
.lifecycle-stages {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 8px;
    margin-top: 24px;
}

.lifecycle-stage {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 12px 16px;
    background: #fff;
    border-radius: 8px;
    border: 2px solid #E6FCFF;
    transition: all 0.3s ease;
}

.lifecycle-stage:hover {
    border-color: #0B9ED9;
    background: #E6FCFF;
}

.lifecycle-stage .name {
    font-size: 14px;
    font-weight: 600;
    color: #052633;
}

.lifecycle-stage .icon {
    font-size: 24px;
    margin-bottom: 8px;
}

.lifecycle-arrow {
    color: #0B9ED9;
    font-size: 20px;
}

/* 客户分群颜色标识 */
.segment-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 12px;
    border-radius: 16px;
    font-size: 12px;
    font-weight: 600;
    margin-right: 8px;
}

.segment-badge.value {
    background: #E6FCFF;
    color: #0B9ED9;
}

.segment-badge.develop {
    background: #FFF3E0;
    color: #F57C00;
}

.segment-badge.keep {
    background: #E8F5E9;
    color: #2E7D32;
}

.segment-badge.retention {
    background: #FFEBEE;
    color: #C62828;
}

.segment-badge.general {
    background: #F3E5F5;
    color: #7B1FA2;
}

.segment-badge.risk {
    background: #FFCDD2;
    color: #D32F2F;
}

/* 流失风险等级颜色 */
.risk-level-indicator {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 16px;
}

.risk-level-item {
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 6px 12px;
    border-radius: 4px;
    font-size: 12px;
}

.risk-level-item.safe {
    background: #E8F5E9;
    color: #2E7D32;
}

.risk-level-item.low {
    background: #FFF8E1;
    color: #F9A825;
}

.risk-level-item.medium {
    background: #FFF3E0;
    color: #F57C00;
}

.risk-level-item.high {
    background: #FFEBEE;
    color: #C62828;
}

.risk-level-item.critical {
    background: #FFCDD2;
    color: #D32F2F;
}

/* AI分析模块特殊样式 */
.ai-analysis-highlight {
    position: relative;
    background: linear-gradient(135deg, #E6FCFF 0%, #ffffff 100%);
    border-radius: 12px;
    padding: 24px;
    margin-top: 24px;
}

.ai-analysis-highlight::before {
    content: 'AI';
    position: absolute;
    top: 12px;
    right: 12px;
    font-size: 12px;
    font-weight: 700;
    color: #0B9ED9;
    background: #fff;
    padding: 4px 8px;
    border-radius: 4px;
}

/* 跟进记录时间轴 */
.followup-timeline {
    position: relative;
    padding-left: 24px;
    margin-top: 16px;
}

.followup-timeline::before {
    content: '';
    position: absolute;
    left: 8px;
    top: 0;
    bottom: 0;
    width: 2px;
    background: #E6FCFF;
}

.followup-item {
    position: relative;
    padding-bottom: 16px;
}

.followup-item::before {
    content: '';
    position: absolute;
    left: -20px;
    top: 4px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: #0B9ED9;
    border: 2px solid #fff;
}

.followup-item .time {
    font-size: 12px;
    color: #475569;
}

.followup-item .content {
    font-size: 14px;
    color: #052633;
    margin-top: 4px;
}

/* 移动端适配 */
@media (max-width: 768px) {
    .rfm-visual-box {
        flex-wrap: wrap;
        gap: 12px;
    }

    .rfm-item {
        flex: 1 1 45%;
        min-width: 120px;
    }

    .lifecycle-stages {
        flex-wrap: wrap;
        gap: 4px;
    }

    .lifecycle-stage {
        flex: 1 1 30%;
        min-width: 80px;
        padding: 8px;
    }

    .lifecycle-stage .name {
        font-size: 12px;
    }

    .lifecycle-arrow {
        display: none;
    }

    .risk-level-indicator {
        flex-wrap: wrap;
        gap: 4px;
    }

    .risk-level-item {
        flex: 1 1 45%;
        font-size: 11px;
        padding: 4px 8px;
    }

    /* 价值卡片移动端 */
    .value-number.crm-mobile-number {
        font-size: 32px;
    }

    /* AI分析移动端 */
    .ai-analysis-highlight {
        padding: 16px;
    }

    .ai-analysis-highlight::before {
        top: 8px;
        right: 8px;
    }
}

/* 客户案例卡片优化 */
.card-box.crm-case-card {
    border-radius: 12px;
    overflow: hidden;
    transition: all 0.3s ease;
}

.card-box.crm-case-card:hover {
    transform: translateY(-8px);
    box-shadow: 0 12px 40px rgba(11, 158, 217, 0.2);
}

.card-box.crm-case-card .industry-icon {
    display: inline-block;
    padding: 2px 8px;
    background: #E6FCFF;
    color: #0B9ED9;
    border-radius: 4px;
    font-size: 12px;
    font-style: normal;
    margin-left: 8px;
}

/* 常见问题FAQ样式增强 */
.question-item.crm-question {
    border: 1px solid #E6FCFF;
    border-radius: 8px;
    margin-bottom: 12px;
    transition: all 0.3s ease;
}

.question-item.crm-question:hover {
    border-color: #0B9ED9;
}

.question-item.crm-question .faq-question {
    padding: 16px;
}

.question-item.crm-question .faq-answer {
    padding: 16px;
    background: #f8fcfe;
    border-radius: 0 0 8px 8px;
}

/* CTA按钮增强 */
.btn.crm-primary-btn {
    background: linear-gradient(135deg, #0B9ED9 0%, #00A3E0 100%);
    color: #fff;
    padding: 12px 32px;
    border-radius: 24px;
    font-weight: 600;
    transition: all 0.3s ease;
}

.btn.crm-primary-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 24px rgba(11, 158, 217, 0.3);
}

.btn.crm-secondary-btn {
    background: #fff;
    color: #0B9ED9;
    padding: 12px 32px;
    border-radius: 24px;
    font-weight: 600;
    border: 2px solid #0B9ED9;
    transition: all 0.3s ease;
}

.btn.crm-secondary-btn:hover {
    background: #E6FCFF;
}

/* 痛点卡片图标增强 */
.grid-cols-4-card-box.crm-pain-card .grid-img-box {
    background: #FFEBEE;
    border-radius: 12px;
    padding: 16px;
    width: 80px;
    height: 80px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto;
}

.grid-cols-4-card-box.crm-pain-card:hover .grid-img-box {
    background: #FFCDD2;
}